News & Articles Handle Your Clients Like A Pro
Handle Your Clients Like A Pro
2 Aug 2016
1. Sharpen your rhetoric skill
You may think that your sales pitch is perfect, but sometimes you may have overlooked some of the details, which caused problems. Pay attention to your client’s objections. Find out at what point in your pitch your client starts to lose interest. Provide a FAQ sheet to help clear doubts your clients may have.
2. Control the pace
No one likes to be forced into a purchase, do not appear too eager to get a deal. If your client isn’t showing interest, maybe you have not stated the benefits clearly or skipped some important points. You need to ensure your client doesn’t feel pressurised. Control the rhythm of the dialogue, slowly gain your client’s acceptance and confidence.
3. Diagnosis client’s resistance
If your client isn’t sure why he or she is rejecting a certain idea, your customers may not know what their resistance. Probe them slowly with questions to discover your client’s concerns, for example, enquire what does your client likes or dislikes about a certain product or the reason preventing him or her from making the purchase decision. Ask your client hypothetical questions, and his or her reply will help to you find the answer that eliminates his or her concerns.
4. Resonate with your client
It is frustrating to not make a sale, but it’s a natural process of sales either. If you can’t get more information on your client’s rejection towards a product, accept it calmly which helps you to strengthen customer relationship and to prepare for future opportunities.
5. Get your client moving
After all the sale pitches, if your client is still hesitant, it is important to know and plan for your next step. Set a specific time length to hear back from your client. If everything still fails, do not be afraid to give up on such client and free yourself to work on other potential clients.
(中文版请看这里:http://goo.gl/6fDcKt)
You may think that your sales pitch is perfect, but sometimes you may have overlooked some of the details, which caused problems. Pay attention to your client’s objections. Find out at what point in your pitch your client starts to lose interest. Provide a FAQ sheet to help clear doubts your clients may have.
2. Control the pace
No one likes to be forced into a purchase, do not appear too eager to get a deal. If your client isn’t showing interest, maybe you have not stated the benefits clearly or skipped some important points. You need to ensure your client doesn’t feel pressurised. Control the rhythm of the dialogue, slowly gain your client’s acceptance and confidence.
3. Diagnosis client’s resistance
If your client isn’t sure why he or she is rejecting a certain idea, your customers may not know what their resistance. Probe them slowly with questions to discover your client’s concerns, for example, enquire what does your client likes or dislikes about a certain product or the reason preventing him or her from making the purchase decision. Ask your client hypothetical questions, and his or her reply will help to you find the answer that eliminates his or her concerns.
4. Resonate with your client
It is frustrating to not make a sale, but it’s a natural process of sales either. If you can’t get more information on your client’s rejection towards a product, accept it calmly which helps you to strengthen customer relationship and to prepare for future opportunities.
5. Get your client moving
After all the sale pitches, if your client is still hesitant, it is important to know and plan for your next step. Set a specific time length to hear back from your client. If everything still fails, do not be afraid to give up on such client and free yourself to work on other potential clients.
(中文版请看这里:http://goo.gl/6fDcKt)
Source: DurianProperty.com
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